Dear Stoneridge Dental Family,

We hope all is well with you and your family at the beginning of this New Year.

Our office always strives to treat each of our patients like family and hopefully you have felt this in your dental care. We also always strive to provide the highest quality care, using the best materials, dental labs, and products. I continue the quest of excellent care by attending many hours of continuing education each year. This includes being a Faculty Club Member at Spear Education (speareducation.com). Another difference you may notice is the amount of time we reserve for each individual appointment, both with our hygiene team for a cleaning or with myself for dental treatment.

We feel fortunate to treat you, your family, friends, and all others you refer to our office. As our StoneRidge practice continues to grow a couple practice management items need to happen in order for us to continue providing the highest level of care for you. 

One is the addition of more team members, including another dentist. As another dentist is brought into the practice, please be aware that I will stand behind all treatment they provide just as I do my own. So please embrace an additional dentist and new team members just as you have accepted me. 

One last item that needs attention is our financial policy. From a business owner stand point; business costs (materials, lab costs, fees, rent, payroll…) continue to increase. You may not be aware of the fact that dental insurance fees allowed per procedure and maximum benefit per year (usually $1,000 - $1,500 per year) have not increased for 15 – 20 years and actually allowed insurance fees per procedure have decreased in recent years. These facts make it difficult to operate a high quality yet mostly insurance driven practice in our state. This has resulted in multiple factory-style (make you feel like a number) dental practices and corporate owned practices in our local area and state. 

We currently are a preferred provider for some insurance plans where reimbursement levels are a break-even or even a loss for certain procedures. 

In order to continue being a provider for most insurance plans and deliver personal, quality care, we need to more tightly enforce our financial policy. This simply means we are requiring your copayment or estimated portion for treatment the day of your appointment when treatment is rendered (which has always been our policy). This has to happen because we fight with insurance companies over payment for 30, 60, 90 days and even months. We also may need your help getting your insurance provider to pay your dental claim in a timely manner. We submit your insurance claim as a service for you but our policy requires you to pay any unpaid balance after 60 days of nonpayment from your insurance provider. We will continue to help you and do all we can to expedite your insurance payment. Once insurance payment is received at our office, we will gladly refund your portion. Thank you for your continued support. We love seeing your teeth.

Sincerely, Dr. Hess